FAQ

What is your turnaround for custom orders?

CAKE TOPPERS: Once your order is placed, you will receive a design proof within 2-3 days. Once approved, it will take 2-4 days for it to be made and ready to ship. The whole process is about 4-7 days depending on how quickly we get approval. It is important that you respond in a timely manner. 

CUSTOM SIGNS: Once your order is placed, you will receive a design proof within 2-3 days. Once approved, it will take take 5-10 days for it to be made and ready to ship. The whole process is about 7-14 days depending on how quickly we get a response. Time varies depending on the complexity of the design. 

Can you rush an order? 

Yes, we do provide a rush options for all of our custom products. Pricing varies depending on the type of product. See product page for pricing. Expedited shipping is also available for all products. 

When will my order be shipped?

Standard orders will be shipped out 2-3 days once the order is placed. US orders should arrive 3-10 business days once its been shipped. We do not ship internationally at this time. 

If we are local in Houston, can we pick up our order from you?

We do not do local pick ups at this time.

What is your store's exchange, refund, or return policy?

Due to the small scale of our business and limited stock, all sales are final. We can not accept returns or exchanges for any reason. If your order is damaged, contact us + provide a photo of your order and we'll make it right!

Do you sell wholesale?

Yes! Please send us an email at amy@shopaalvo.com for inquiries! 

Can I Reuse My Topper And How Do I Care For It?

Acrylic cake toppers are reusable and can be immersed in warm soapy water and carefully wiped. Please do not place inside the dishwasher. Our Wooden cake toppers have a food safe stake and can be reused. We recommend that you do not submerge in water. Mirrored acrylic scratches easily so please take care when wiping. We recommend you only damp wipe the stake. All cake toppers should be stored in a box to avoid breakage.